There are a number of SFTP software applications out there but one that I use all the time during deployments and implementions is by CoreFTP called mini-sftp-server.ĬoreFTP have developed a mini FREE version of there server based product and this is great for quickly and easily backing up the CUCM, UCXN or Presence server you have just deployed and ensures all of the configuration settings created are backed up. I have had a lot of questions surrounding the backup process required for Cisco Unified Communications software including Communications Manager, Unity Connection and Presence.Įach of these pieces of software require an SFTP location to backup to. Phoneview itl delete failing manual#So if your deployment is quite large and a manual change on each phone is not really an option there is a great piece of software called PhoneView by Unified FX ( )Ĭheck this software out, amongest all its other features the software can remove the ITL files from the Cisco IP Phones in bulk plus many others To delete the ITL files manually complete the following on the common phone models belowħ9XX – Settings > Security > Trust List > ITL File > **# (to unlock the settings) > EraseĨ9XX/99XX – Settings > Administrator Settings > Reset Settings > Security Settings Also please note there could be some other factors involved regarding this so read the link above for my information… Yes I know this could be time consuming by if you dont have too many phones deployed in the environment then this could be an option. If you encounter this problem there are a couple of things you can do to resolve, one is to manually delete the ITL file from each of the phones. Starting with CUCM 8.x Cisco introduced a new Security feature called ITL (Initial Trust List) files, which when upgrading from a previous version of CUCM or migrating from a different cluster can cause issues, one of which is loosing your previously recorded directory lists. Phoneview itl delete failing upgrade#So you have completed an upgrade to CUCM 8.x from a previous version and you have now found that all of your Missed Calls, Placed Calls and Received Calls are all missing since the upgrade. Phoneview itl delete failing serial#– Phone Inventory report including Serial number, model, MAC, MWI, status, location, switch neighbour details.įor more information check out the datasheet at the following link The product Uplinx Report Tool for Cisco Unified Communications ( This product can report on the following systems Some of these applications have built in basic reporting options and of course you can use the RTMT (Real Time Monitoring Tool) to get more information out of the system, however there is another product which produces great detailed documents about the configuration and performance of the enviroment. If user press "E" character in keyboard this will send will send the command to press Key:3 twice.Īrrow keys are mapped to the phones Navigation Pad.So you have implemented a new Cisco Unified Communications environment and would like to get some detailed reporting about the installation, configuration and system performance. Generate a the chosen report on the target clusterįunction key (F1-F5) are mapped to Corresponding Soft Key 1- 5Ī-Z keyboard character key are mapped to corresponding numeric phone keypad. Perform an individual data query on the selected phones The scan gathers information on the chosen phones from multiple sources in a single operation. Open the 'Scan Wizard' to gather information from an entire cluster, filtered or selected phones. Send a 'Hard' or 'Soft' reset to the selected phones Send the 'Star Star Pound' key sequence to the selected phones (F7) Note: Performing a 'Hard Reset' will ensute all phones are in a known state - Locked Lock/Unlock settings on the selected phones automatically opening the settings menu Stop the 'Remote Audio' monitoring sessionĭelete the ITL File on the selected phonesĭelete the CTL File on the selected phones Use the 'Remote Audio' feature to start monitoring the selected phone (Note: Only one phone can be monitored at a time) Send a Text Message to the selected phonesĮxtension Mobility Login of the userid specified in the 'User' column in the 'dataview' tab from all selected phonesĮxtension Mobility Logout of the user on the selected phones Push the chosen image from the 'Backgrounds' tab to the selected phones Phoneview itl delete failing update#Manually update the screenshot of the selected phones (F8) Save the current settings and phone data to a PVD File (Ctrl + S)Ĭopy the selected phone screenshot to the clipboard Open a PVD (PhoneView Data File) with previously saved Cluster and phone information (Ctrl + O) The following table provides a description of the actions available in PhoneView from the toolbar: IconĪdd a new Group (i.e.
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